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Business

Customer Satisfaction Survey

Find out how satisfied your customers are and where you can improve.

Measuring customer satisfaction tells you whether people are happy enough to come back — and to recommend you. This free customer satisfaction survey template gives you a ready-made set of questions to gauge overall sentiment, surface friction, and track how you're doing over time.

Share it after a purchase, a support interaction, or on a regular cadence. Every question is editable, there's no sign-up required, and you can export responses to a spreadsheet whenever you want.

Includes 6 questions

  1. How would you rate your overall experience? required
    ⭐ Star rating
  2. The product met my expectations. required
    📊 Likert scale
  3. How likely are you to purchase from us again?
    🔘 Single choice

    Very likely · Likely · Not sure · Unlikely · Very unlikely

  4. Which aspects did you like most?
    ☑️ Multiple choice

    Quality · Price · Customer service · Delivery speed · Ease of use

  5. What could we do better?
    📝 Paragraph (multi-line)
  6. Email (optional, if you'd like a reply)
    ✉️ Email