Business
Net Promoter Score (NPS)
The classic one-question loyalty metric, plus a short follow-up for context.
Net Promoter Score (NPS) distills customer loyalty into a single question: how likely are people to recommend you? This free NPS template includes the classic 0–10 question plus a follow-up so you understand the reasoning behind the score.
Send it to customers by link, separate your promoters from detractors, and watch the trend as you improve. No account is needed to create or share it.
Includes 3 questions
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How likely are you to recommend us to a friend or colleague? (0–10) required🔢 Number (whole)
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What is the main reason for your score?📝 Paragraph (multi-line)
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How long have you been a customer?🔘 Single choice
Less than a month · 1–6 months · 6–12 months · Over a year