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Retail

Online Order Feedback

Measure satisfaction with your e-commerce ordering and shipping.

Every online order is a chance to learn about your site, shipping, and packaging. This free post-purchase survey gathers that feedback while it's fresh.

Send it after delivery to spot friction and celebrate what works. It's free, needs no account, and you can tailor the questions to your store.

Includes 6 questions

  1. How satisfied are you with your order? required
    ⭐ Star rating
  2. The website was easy to use.
    📊 Likert scale
  3. My order arrived on time.
    📊 Likert scale
  4. What condition were your items in on arrival?
    🔘 Single choice

    Perfect · Minor issues · Damaged

  5. How likely are you to recommend us to a friend? (0–10)
    🔢 Number (whole)
  6. Any feedback on your experience?
    📝 Paragraph (multi-line)